Net AspectsFrequently Asked Questions
 
Billing Procedure FAQs

1. What is the standard contract length and how can I submit my payment?
2. How do I update my account contact information?
3. Are there are any fees to upgrade or downgrade my account?
4. Whom shall I contact regarding InterNIC billing?




What is the standard contract length and how can I submit my payment?

We bill at yearly or monthly increments and require no contracts.
Net Aspects accepts master card and visa as types of payment.  All accounts are prorated through their first month of service.  After first month of service all accounts will be debited on the first of each month.


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How do I update my account contact information?

1.Go to our Support Page
2.Fill out the trouble-ticket form
3.Submit the information that you would like to change and click Submit to send your changes.

Note: It is important that you keep your email address updated in order for you
to receive invoices and other important information.

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Are there are any fees to upgrade or downgrade my account?

All plan changes whether upgrading or downgrading your account will be
processed within 30 days of the initial request for the change. There are no
charges to upgrade your account unless you have a Co-Location account. If you choose to downgrade your plan you will be subject to setup fees and you will be charged within 30-days of the date of the request for the change.

To upgrade to a plan with more features and inquire about fees specific to your account, please send an email to sales@costapacific.net.

To downgrade to a plan with fewer features and inquire about fees specific to your account, please send an email to customerservice@netaspects.com

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Whom shall I contact regarding InterNIC billing?

Questions regarding InterNIC Invoicing and Payment Procedures should be referred to Registration Services. You can reach them by calling (703)742-4777 and selecting option number 1 or you may email them at
hostmaster@rs.internic.net.


Please e-mail our customer service department if you have any questions.

©2001, Net Aspects, Inc., 1300 Oliver Rd. Suite 350 Fairfield, CA 94533 Phone: 707.399.8060 | Fax: 707.399.0155 Please read our policies for more information.